I Took One for the Team

ByRon Doyle

It finally happened to me, the tech "professional."  After years of reading, writing, researching, testing and reporting on technology and applications I got in trouble. When I suggest software to you I have always tested the applications or sites that I recommended before telling you about them.  In testing software applications I test them in…

Bad and Good Customer Relations

ByRon Doyle

If I have a bad customer experience I do not write about it.  I learned this about 14 years ago when I was new to the writing business.  At that time, I wrote about a product which many people were downloading, using and loving.  However, I found that it was recording what you did and…