It finally happened to me, the tech "professional." After years of reading, writing, researching, testing and reporting on technology and applications I got in trouble.
When I suggest software to you I have always tested the applications or sites that I recommended before telling you about them. In testing software applications I test them in a "sandbox." No, not that kind of sandbox.
A sandbox for a geek is a place created on a computer which has no or very limited access to other parts of your computer. The sandbox is like a computer running within your regular computer system but it cannot touch anything on the main system unless you allow it to do so. Once you are finished with the sandbox you can easily delete the entire thing and be done. That way you can run untested applications and if they work without any issues you can feel safe about installing it on your main system. If they negatively affect your sandbox after testing you can delete the entire sandbox and it is all gone. Safe and sound. After testing I tell you about the app.
You may then ask, "Why don’t you tell us the bad ones, Ron?" The reason I do not tell you about the bad apps goes something like this: I mentioned a popular app one time that tracked when you go on the internet for advertising purposes. I mentioned the name of the product. A week later I was contacted by the company’s lawyers "requesting" me to retract my statement.
I am one little techie who writes part time and I have no legal reps. So I presented my facts to the attorney with lines of code and proof. I asked if he wanted me to post the entire findings online and in the next column. I received an email back stating that was only in the free version; the paid version was clean. They sent me the paid version to test. I never heard back from them. I do not want to play that game again.
Back to the present. I installed a new application on my PC…no sandbox, oops.
After the installation finished I ran the program testing whether it did what it was supposed to do. It worked pretty well but not well enough for me to recommend. So I uninstalled it from my PC, not the sandbox.
I immediately noticed that all of my browsers now opened my homepage tab and a fake Yahoo page. The page was not related to the real Yahoo but it sure looked good. I tried all of the known fixes for a browser highjack and it would not go away. I then searched online and yes, it was a known malware from installation of the program I had tested. It gave some suggestions on how to possibly resolve it. I tried them, rebooted and now that computer will no longer start. Shoot me an email if you wish to know the application that I believe caused the issue.
I will be working on it this week and give you any results I have next time. Stay tuned as the adventure continues.
Hey, Ron all computer geeks goof, like clicking an e-mail link or install a program that is malware or it’s install installs the malware along with the app you wanted. The good news you now can write about this problem in “doubleclicks.info” on how you cleaned up or fixed this system. Some of the things I do with computers with hijack browsers.
1. Check for unknown programs and toolbars.
2. Check for unknown BHO’s and extensions.
3. Run CCleaner and Malwarebytes.
4. Full anti-virus scan.
5. Reset browsers
6. System restore to date before malware install.
7. Clean system install of windows and app’s.
8. May the “Computer Gods” be with you.
I know, I have been there, too.