Quick Assistance with Windows

I wrote about this helpful tool several years ago, “Quick Assist.” Not much has changed but since I receive emails similar to, “What it is, how it works, and how I can use it?” I thought it may be time for a refresher. Oh, read to the end for a deal!

Have you ever wanted to help a friend on their computer? Something simple, like how to log on to Gmail or help with a password reset, etc. Then they ask for your help? Then you think, “I could easily show them but not ‘talk’ them through it.” “Well heck, they live on the other side of the country.” I wrote about this fantastic tool called “Quick Assist” that is built into Microsoft Windows 10 and 11. Quick Assist enables you to remotely connect to another Windows computer and provide real-time assistance to someone who needs technical help.

Imagine a situation where a friend or family member reaches out to you for help with a simple task on their computer, such as logging on to Gmail or Facebook. They may not be technically savvy, and possibly, you are not a genius with tech, but you know something about their request. Here is where Quick Assist is beneficial.

Quick Assist allows you to establish a remote connection to the other person’s computer, enabling you to see their screen and control their mouse and keyboard. Just as if you were sitting right next to them. This feature is particularly helpful if you need to troubleshoot an issue or show someone how to perform a specific task.

To access it click your menu button and type, “quick assist” then click on it when you see it. If you check, and it is not there, which is rare; you can download it from the Microsoft Store using this link, ghtech.site/QuickAssist.

Quick Assist uses a randomly generated six-digit code for each session, ensuring secure connections. The person providing assistance must also sign in with a Microsoft account, adding an extra layer of accountability.

To utilize Quick Assist, both parties must have Windows 10 or 11 installed on their computers. The person seeking assistance will need to enter a six-digit code, which you, the helper, generates. Once they enter the code you send them, Quick Assist will open their screen for you to help. You must still ask permission to control their computer and they MUST allow you in to establish the connection.

When connected, you can remotely navigate their computer, open applications, and perform actions on their behalf. You can also use the chat feature to communicate with the other person in real-time, providing instructions and guidance as needed. This is with text back and forth; however, I find it easier to just call them on the phone and discuss.

Quick Assist is a secure tool that encrypts all communication between the two computers, ensuring that everyone’s privacy is protected. It also provides a seamless and intuitive user experience, making it easy for anyone to use, regardless of their technical expertise. Also, once the helper, usually me, logs off, they cannot get back onto the other person’s computer. That is unless they have another code that the person enters to allow a connection from outside.

So, the next time a friend or family member asks for your help with a computer issue, don’t hesitate to suggest Quick Assist. With this tool, you can lend a helping hand from anywhere in the world, making it easier for them to resolve their problems quickly and efficiently.

Just ask them to click on the Window’s menu key and type “quick assist” and then click on that link. After they do that, you can walk them through the next steps. It really is quite simple once you try it out.